JWC FM Pro

Features JWC FM Pro

JWC FM Pro is an enterprise grade Facility Management Product, Powered by JPW(Jio Partner World).
The product is tailor made for Jio World Center(JWC), Mumbai, which is Indias largest Convention and Exhibition Center.
It is an end-to-end Facility Management platform that simplifies complex operations, improves efficiencies in processes, aids cost reduction and provides business insights for better decisioning.
The product is a mobile first, ticket execution and a field force solution.
It is strongly integrated with SAP to manage the tickets, identify problem details and provide detailed business insights.
It caters to preventive and breakdown tickets and empowers technicians on timely closure of the tickets.
It also provides SLA management, Offline control and live tracking of call/issue status.Functional Capabilities provided to JWC are:Empowerment of JWC Maintenance Team•Mobile Solution for Technicians and Supervisors•On Time-Quality Service •Full visibility of all open tickets along with their SLA•Audit Management•Dashboard to view status of all ticketsCreation of Business Insights •Establish transparency and accuracy in ticket execution process•Digitizing processes like PTW for audit purpose•NHQ and Supervisor View: Real-time business dashboard for aggregated status on WO Status•Problem Details section to record issue type and reasons Major capabilities of the product consists of the following:1.
Mobile based ticket Execution2.
Real Time Notification3.
Location and Issue Details Dashboard for technicians4.
Digital Permit to Work(PTW) Management5.
Product Validation through Serial number scanning6.
Issue Closure Workflow7.
Photograph capture8.
OTP based call closure9.
Live tracking of Call Status10.
Analytics and Reporting Product Modules:1.
Maintenance Management and Tracking2.
Preventive Scheduling3.
Field Force Enablement4.
Digital Permit to Work 5.
Business Insights